Contact us

You can contact us or make an enquiry with the details below. This information relates to the DVS and HGV safety permit only.

If you need to contact us about any other TfL service, please go to the Help & contacts section.

Make an enquiry

You can contact us online with questions about the DVS and HGV safety permit using our enquiry form.

If you have received a Penalty Charge Notice (PCN), it will include information about making a representation (challenging the PCN) and how long you've got to do it.

Provide as much detailed information as possible to help us provide a prompt response. You'll be able to upload documents to support your enquiry.

Or you can contact us by phone:

UK: 0343 222 2222 (call charges may apply)
International: +44 (0)343 222 2222
Textphone: 020 7649 9123 (if you have impaired hearing)

Open Monday to Friday: 08:00-20:00

You can also view our complaints procedure.